Terms and Conditions

Glamovique Terms and Conditions

Welcome to Glamovique. This document governs the usage of our online dress shop and outlines the rules for purchasing our products. By browsing our platform or placing an order, you agree to these operational stipulations.

Company Details

This website is operated by Glamovique. For all questions, communication, or formal notices, you can reach our team via email at dress@glamovique.com .

Territorial Limitation

Glamovique operates exclusively within the borders of Hong Kong. We do not accept orders, process transactions, or ship items to locations outside Hong Kong. By placing an order, you confirm that your delivery destination is within our designated regional boundaries.

Operational Hours and Communication

Our support team is accessible to assist you with inquiries from 10:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday . We address user messages during these designated hours. Please send all inquiries to dress@glamovique.com.

Ordering and Authentication

When you submit an order, you agree that all provided details are accurate, complete, and current. We reserve the right to decline or cancel any order if we suspect inaccurate data or fraudulent intent.

Shipment Logistics and Timelines

We maintain a transparent shipping framework to ensure clear expectations for every order:

Fulfillment Window: We require 1 business day to package and prepare your order for shipment.
Transit Window: The shipping provider requires an additional 1 to 2 business days to transport the package to your location.
Total Delivery Period: The complete timeline spans 2 to 3 business days from the moment your order is logged on our system.

Cancellation Protocol

You can cancel an order without penalty as long as the items remain inside our fulfillment center. Once the package transitions to our third-party logistics partners, cancellation is no longer possible, and the physical delivery process must proceed to completion.

Payment Structure

We utilize a Cash on Delivery (COD) framework for all transactions:

Doorstep Collection: You provide the full payment amount directly to the courier agent when the package arrives at your designated address.
Zero Additional Costs: There are no hidden fees, service adjustments, or delivery costs. The price listed at checkout is the exact amount you pay upon delivery.

Return Framework

We offer a 30-day return window that commences on the precise calendar date your package is dropped off by the delivery courier. This framework is subject to the following rules:

Eligible Criteria: Returns are valid exclusively if you receive a broken, physically impaired, or incorrect clothing item.
Notification: You must notify our team by sending an email to dress@glamovique.com within the 30-day period .
Return Transport: We manage the return shipping process. Our team coordinates a pickup at your address, and Glamovique covers all associated transport expenses.

Evaluation and Resolution Process

Upon receiving the returned item at our facility, our staff performs an assessment:

Assessment Window: We require 24 hours to examine the physical condition of the item.
Replacement Policy: If the item is faulty or incorrect, we prioritize sending a replacement item to you.
Refund Policy: If the clothing item is broken beyond repair or if a duplicate replacement is out of stock, we issue a full refund.

Refund Processing Details

Because we operate entirely on a Cash on Delivery basis, our system does not retain your billing account information. We utilize the following steps to return your funds:

Information Gathering: We will contact you via email to request your necessary banking details.
Transaction Mode: All refunds are processed through a direct electronic bank transfer.
Processing Duration: Once we execute the bank transfer, the funds require 5 to 6 business days to appear in your bank account. This duration depends entirely on your specific banking institution.
Restocking Fees: We do not apply any restocking fees or administration charges for processing your return.

Exclusions from the Return Policy

We do not permit returns, product exchanges, or billing refunds if you experience a change of mind regarding the style, color, size, or choice of dress. We request that you review your selections thoroughly before finalizing your purchase on our storefront.

Intellectual Property Right

All material visible on this storefront, including website text, graphics, photographic assets, and structural layouts, belongs to Glamovique. You are prohibited from copying, adapting, or distributing our content for commercial purposes without prior authorization.

User Liability and Platform Access

You agree to use our platform strictly for legitimate shopping activities. You must not attempt to breach our security infrastructure, upload harmful code, or disrupt website operations. We hold the right to terminate platform access for users who violate these guidelines.

Liability Scope

Glamovique is not liable for delayed shipments resulting from severe weather, transportation disruptions, or other unforeseen events outside our operational control. We ensure our product descriptions are accurate, but minor variations in color displays on digital screens do not qualify as merchant errors.

Legal Jurisdiction

These terms and conditions are governed by the regulations and legal framework of Hong Kong. Any disagreements or legal claims arising from transactions on this platform fall under the jurisdiction of the courts of Hong Kong.

Policy Framework Adjustments

We reserve the authority to update these terms to mirror operational modifications or regulatory updates. The version posted on this storefront at the moment of your transaction dictates the rules governing that specific purchase. Please review these terms periodically to stay informed about our standard practices.