Return and Refund Policy

Glamovique Return and Refund Policy

This document details the rules concerning product returns, exchanges, and economic updates for orders placed on our online storefront. Glamovique operates exclusively within Hong Kong, and all transactions are subject to the guidelines outlined below.

Core Timeline and Framework

We maintain a transparent structure for returns to ensure clarity for our shoppers:

• The Window: We provide a 30-day return policy . This timeline begins on the calendar date the delivery courier drops off the package at your address.
• Geographic Constraint: Because our company functions solely within Hong Kong, all return pickups and exchanges must take place within this regional territory.

Conditions for an Eligible Return

To ensure transparency and compliance with digital advertising standards, we outline the exact situations where a return is permitted. We accept returns exclusively under the following circumstances:

• Product Discrepancy: You receive an item that does not match the size, color, or style listed on your invoice.
• Physical Impairment: The clothing item arrives with manufacturing errors, damage, or broken structural components.

Change of Mind Exclusion

We do not accommodate returns, product exchanges, or economic refunds if you experience a change of mind after receiving your order. This includes shifts in personal style preference, color selection adjustments, or sizing changes due to a choice modification after delivery. We ask that you verify all dress details and sizing dimensions completely prior to finalizing your purchase.

Steps to Initiate a Return

If you receive a faulty or incorrect item, please follow this operational sequence to notify our team and resolve the issue:

1. Send Notification: Email our support staff at dress@glamovique.com within the 30-day window. State your name, order reference number, and explain the precise issue with the garment.

2. Coordinate Pickup: Our team will respond to coordinate a physical pickup from your address. Glamovique manages the logistics and covers all transport expenses. There are no shipping charges or hidden costs for this service.

3. Zero Restocking Fees: We do not levy any administrative fees, restocking charges, or processing penalties for returning an item.

Assessment Phase

Once the returned clothing item arrives at our local fulfillment hub, it enters an evaluation phase:

• Duration: Our team requires 24 hours from the time of arrival to inspect the garment.
• Inspection Criteria: We evaluate the item to confirm the reported transit damage or fulfillment error. The item must remain unworn, unaltered, and contain all its original tags to complete this evaluation.

Resolutions: Replacements and Refunds

Following the 24-hour evaluation phase, we apply one of the following resolutions depending on stock status and item condition:

• Primary Choice: If the item is faulty or incorrect, we arrange to send a duplicate replacement item to your address at no extra cost.
• Secondary Choice: If the dress is damaged beyond repair or if a replacement item is out of stock, we initiate a full billing refund.

Direct Bank Transfer Processing

Because our dress shop operates exclusively on a Cash on Delivery (COD) framework, our system does not store your payment card details or billing information. To return your funds, we utilize the following secure procedure:

• Communication: Our support team will contact you via email to request your local banking details.
• Transaction Mode: All refunds are issued directly via electronic bank transfer to your designated Hong Kong bank account.
• Duration: Once the bank transfer is initiated, the funds require 5 to 6 business days to appear in your account balance. This duration depends on the processing rules of your banking provider.

Customer Support Availability

Our team is accessible to assist you with tracking returns, answering policy questions, or updating your request status. You can reach our support staff from 10:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday . Please direct all messages to dress@glamovique.com, and our team will address your inquiry within our standard operational hours.