Shipping Policy

Glamovique Shipping Policy

This document outlines the logistics, timelines, and payment rules regarding the transportation of orders placed on our online storefront. Glamovique is committed to transparency, ensuring all shoppers understand our distribution framework before making a purchase.

Regional Operational Limits

Our business operates exclusively within the borders of Hong Kong. We do not support cross-border logistics, international transport, or delivery services to locations outside Hong Kong. By submitting an order on our platform, you confirm that the delivery destination is a valid physical address within our designated regional boundaries.

Transparent Fee Structure

We maintain a straightforward checkout experience in alignment with digital advertising transparency standards. Our distribution model involves:

• Zero Shipping Costs: We do not apply any transportation fees, handling surcharges, or delivery expenses to your order.
• No Hidden Fees: The final price visible at checkout represents the entirety of your economic obligation.
• Cash on Delivery (COD): We operate solely through a Cash on Delivery framework. You make the full payment directly to the courier agent at your doorstep when the package is handed over. No advance payments or electronic transactions occur during checkout.

Step-by-Step Delivery Timeline

We utilize an efficient scheduling process to manage your dress orders. The journey of your package follows a distinct timeline divided into two separate phases:

1. The Fulfillment Phase (1 Business Day): Once your order is logged into our database, our fulfillment facility requires 1 business day to process, pack, and prepare the dress for transport. This phase involves picking the garment, completing quality inspections, packaging the item securely, and generating the courier label.

2. The Transit Phase (1 to 2 Business Days): After the package is prepared, it is transferred to our third-party logistics partners in Hong Kong. The courier services require an additional 1 to 2 business days to transport the physical package from our facility directly to your specified doorstep address.

3. Total Estimated Timeline (2 to 3 Business Days): Combining fulfillment and transit phases, your package will arrive at your destination within 2 to 3 business days from the moment the order is placed on our storefront.

Order Dispatches and Tracking

Dispatches occur regularly throughout our standard operational week. Once the third-party logistics provider scans the package into their network, the order is considered active in transit. Because we use localized couriers within Hong Kong, deliveries are executed systematically according to local route planning.

Finality of Dispatched Shipments

We enforce a strict policy regarding the modification of orders once they leave our facility:

• Pre-Dispatch Cancellations: You can cancel your order at no cost as long as the dress remains within our fulfillment center.
• Post-Dispatch Finality: Once the package is transferred to our logistics partners, the delivery process must proceed to completion. The courier will deliver the package to your address, and the full COD payment must be collected at the doorstep. You cannot cancel or reject the package while it is in transit.

Unforeseen Delivery Delays

While we adhere strictly to our 2 to 3 business day timeline , external factors outside our direct operational control may occasionally influence transit times. These exceptions include harsh weather conditions, local transport disruptions, or statutory public holidays in Hong Kong. In such cases, the logistics provider will prioritize completing the delivery at the earliest available opportunity.

Delivery Communication and Support

Our customer support representatives are available to assist you with delivery inquiries, tracking updates, or address clarifications. Our team operates from 10:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday .

For any questions regarding your shipment's status, please reach out via email at dress@glamovique.com. All inquiries sent outside our standard operational hours will be addressed promptly on the following business day.